Last updated: July 23, 2026
General Policy
Metro Boost provides digital marketing, BPO services, website development, and platform development for businesses that need reliable execution and clear commercial terms. This Refund Policy explains when refunds may be available, how cancellations work, and what remains non-refundable once work has been delivered or customized for a client.
Because many of our services involve strategy, labor hours, custom configuration, and creative or technical production, refunds are evaluated based on the service type, project stage, and whether deliverables have already been produced. This Policy applies unless a signed proposal, statement of work, or master service agreement states otherwise.
Service Cancellation
Clients may request cancellation by written notice to info@metroboost.net. Verbal requests, chat messages, or informal comments are not sufficient on their own. Once we receive written cancellation, we will confirm the effective date, outline any remaining fees, and advise whether a partial refund or service credit applies.
Monthly services require written cancellation before the next billing cycle. If notice is received after a renewal has already processed, the renewed period generally remains active and non-refundable unless Metro Boost agrees otherwise in writing.
Project Deposits
Project deposits reserve production capacity and cover discovery, planning, and initial setup. Deposits are typically non-refundable once work has started. If a project is canceled before kickoff and no planning work has begun, Metro Boost may, at its discretion, refund the deposit minus any administrative or third-party costs already incurred.
Completed Work
Custom software, completed website builds, delivered marketing assets, completed research, published campaigns, finished reports, and other completed work are generally non-refundable. Once a deliverable has been provided, accepted, launched, or used in production, the related fees are earned and not subject to refund.
Monthly Services
Monthly retainers and recurring support plans are billed in advance for the upcoming service period. Refunds are not issued for unused days within an active cycle. To avoid renewal charges, cancel in writing before the next billing date listed on your invoice or agreement.
Subscriptions
Subscription packages renew automatically according to the selected monthly or agreed billing interval. You are responsible for monitoring renewal dates. Subscription cancellations stop future renewals but do not automatically reverse charges already processed for the current term.
Website Development Refunds
Website development engagements are milestone-based. Fees associated with completed milestones—such as discovery, design approval, development sprints, content migration, or deployment—are non-refundable. If a project is canceled mid-stream, Metro Boost may invoice for work completed to date and any licensed tools, themes, plugins, or third-party costs already purchased on the client’s behalf. Unstarted milestone payments may be eligible for refund or credit after written review.
Platform Development Refunds
Platform and custom software development involves architecture, coding, integrations, testing, and documentation tailored to the client’s business. Custom software and completed modules are generally non-refundable. If cancellation occurs before a milestone begins, unused prepaid amounts for that unstarted milestone may be considered for refund or transfer to another Metro Boost service, subject to approval.
Digital Marketing Refunds
Digital marketing fees cover strategy, campaign setup, creative production, optimization, reporting, and management time. Because advertising platforms bill media spend separately, ad spend paid to Google, Meta, or other networks is never refundable through Metro Boost. Management fees for periods already started are generally non-refundable. If onboarding has not begun, unused prepaid management fees may be reviewed for a partial refund.
BPO Service Refunds
BPO and staffing support is scheduled around dedicated representative capacity. Once a billing cycle or reserved coverage window begins, related fees are typically non-refundable. If Metro Boost is unable to staff an agreed role after payment and no replacement plan is accepted, a refund or service credit may be issued for the unused portion. Client-driven delays, incomplete access credentials, or missing scripts do not automatically qualify for refunds.
Client Responsibilities
To keep projects and refunds fair for both parties, clients agree to:
- Provide accurate billing and contact information
- Supply required assets, approvals, and access in a timely manner
- Review deliverables within the timelines stated in the proposal
- Submit cancellation requests in writing before the next billing cycle
- Raise quality concerns promptly so Metro Boost can attempt a remedy
Refund requests based solely on a change of business direction, delayed internal approvals, or dissatisfaction after accepted deliverables may be declined.
Chargebacks
Clients agree to contact Metro Boost first to resolve billing issues before initiating a chargeback with a bank or payment provider. Filing a chargeback without first giving us a reasonable opportunity to investigate may result in suspension of services and recovery of dispute fees, collection costs, and unpaid balances to the extent permitted by law.
Disputes
If you believe a charge is incorrect or a deliverable does not match the agreed scope, email info@metroboost.net with your invoice or reference number, a description of the issue, and any supporting documents. We will review the request, request clarification if needed, and provide a written outcome. Good-faith disputes do not pause amounts that are clearly owed for completed and accepted work.
Refund Timeline
Refunds, when approved, are processed within 7–14 business days to the original payment method when available. Processing times may vary depending on banks, card networks, or the future payment gateway connected to checkout. Metro Boost will confirm when a refund has been submitted. Service credits, if offered instead of a cash refund, will include an expiration date and eligible service categories.
Contact Information
For cancellation notices, refund requests, or billing questions, contact Metro Boost:
- Company: Metro Boost
- Email: info@metroboost.net
- Phone: +92 308 5576846
- Address: 2nd Floor, Al Hamid Plaza, G-11 Markaz, Islamabad
Please include your full name, company name, service type, and invoice or reference number so we can respond quickly.
